COVID-19 Apprentice FAQs

Apprenticeships | Kiran Kapur | 06 April 2020

We answer our most-asked questions so far from our apprentices. We will be updating this page frequently. If you cannot find the answers to your questions below, please do not hesitate to get in touch.

Last updated 03/07/2020 at 11.37am

Q: How can I contact you?

A: Not all our phone lines are monitored at the moment, so the best way to get in contact is to email our Apprentice Lead, Charlotte Lestienne or contact us via live chat.

We have no staff on furlough so are able to provide a full service.

Q: Can apprentices on furlough continue to train?

A: Yes!

This is an excellent time to do off-the-job training. You can do more training (‘loading the training’) so that you have more time to work on-the-job when you return to work.

The rules state that you must not be generating profit or services for your company. Training and volunteering are specifically allowed.

Tell your tutor, so we can ensure that your set tasks are appropriate to your new circumstances.

Q: Will this mean I can finish my apprenticeship early?

A: Your apprenticeship must last a minimum of 366 days. You may not complete earlier than that. This is to allow you enough time to do your on-the-job training.

Q: I’m too busy to do the apprenticeship training. Can I have a break?

A: Some of our apprentices are staffing press offices or have been put to other tasks, and are unable to find the time to do the 20% off the job training.

It is possible to have a break, but this will be different for each person.

If you need a break for less than 4 weeks, just let your tutor and the College ( know. We can accommodate this and it is unlikely to affect your end date. If this means that, when you reach Gateway, you need additonal time due to this short break, we will be sympathetic.

If you need a break for more than 4 weeks, then your employer and the College will need to inform the ESFA and apply for a formal break in learning. This means your apprenticeship stops, and your end date will be extended.

Q: Is CMC able to continue to teach and support apprentices?

A: Yes. Our training has always been online, and so we continue to be able to deliver.

Our office staff and tutors are all working from home. We have no staff on furlough, and so are able to provide a full-service. Apprentices may contact their tutors, or contact staff via email or through our live chat (at

Q: What about Safeguarding?

A: Our Safeguarding Officer, Angie Annies, is available to support apprentices or through our live chat (at We have back-ups in place should Angie be unavailable.

Q: I have concerns over my upcoming projects. What should I do?

A: We have devised a contingency plan in order to aid you. 

There is a personal mitigating circumstances form, if you are worried about circumstances which may impact on your projects, so please get in touch with us and we can explain this to you.

Q: What about my End Point Assessment, has anything changed?

A: All End Point Assessment Organisations are being sympathetic to the problems apprentices are experiencing. Assessments have been adjusted so that these can now be undertaken remotely. 
  • Marketing Executive
  • Marketing Manager
  • Public Relations and Communications Assistant: full details of the changes for this assessment can be found at EPA Remote Assessment.


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