COVID-19 CIM and CIPR Student FAQs

Study skills | Kiran Kapur | 31 March 2020

Whilst the COVID-19 epidemic is on-going we understand students may have some concerns and queries about their learning and assessment submissions. Here are some more detailed answers.

Last updated 02/06/2020 at 8.15 am

Q: How do I contact the College?

A: Our office staff and tutors are all working from home. We have no staff on furlough, and so are able to provide you with full support. Students can contact their tutors as normal. Staff can be contacted via email (e.g. angie@marketing or through our live chat.

Q: How do I submit my CIM assessments?

A: The next submission is July 2020. The CIM has announced that all assignments will submitted electronically. No hard copies should be submitted to the College. Please see the submission details in your Learning Zone Week A which has been updated following full guidance from the CIM. 

In brief, for all non-digital modules, you will submit two separate electronic copies to the College (one to and a second copy to The College will then upload your assignment to the CIM's electronic platform on your behalf.

For digital modules, you will upload your electronic copies directly to the CIM's
electronic platform.

The deadline for submission is Tuesday 30th June.

Q: I was booked to sit a CIM exam in March 2020. What will happen to my booking now?

A: All exams for March were cancelled and all bookings have been moved to July by the CIM free of charge. 

Q: What is happening to CIM exams in July?

  • CIM July exams for Strategic Marketing and Global Marketing Decisions will now be assignments. The assignment questions were released by the CIM on 24th April and are available in your Learning Zone, week A.

  • Strategic Marketing will be an assignment. You need to complete the April Task 1, that is on customer service. This means that all those being assessed in July will have the same Task 1. You should complete the Task 1 work, and then you will work on the assignment questions.
  • Global Marketing Decisions will be an assignment. This is based on the April case study, that is on HSBC. This allows all those being assessed in July will have the same case study.

  • Marketing, Marketing Principles and Applied Marketing will be online exams (called Remote Proctoring) taken between 11th May and 28th August.  You can book this via your MyCIM portal in the normal way. There will be a remote proctoring charge of £45 which has been incorporated into the assessment fee.

    Requirements for Remote Proctoring
  • A desktop computer or laptop (tablets, Chromebooks and mobile phones do not meet the requirements)
  • A built-in or external webcam and microphone
  • Internet speed of at least 2 Mbps.  You can test that your system meets the requirements here.

Q: What is happening to CIM Assignment modules?


Submission guidance is in your Learning Zone Week A for each module. In response to the current situation, CIM has introduced a September 2020 assessment session for the revised syllabus assignment modules only. 

The modules that can be assessed in September are:

  • CIM Foundation: Communications in Practice, Digital Fundamentals

  • CIM Certificate: Planning Campaigns, Customer Insights, Digital Marketing Techniques

  • CIM Diploma: Innovation in Marketing, Digital Customer Experience, Managing Brands

  • CIM MLP: Contemporary Challenges, Leading Change, Managing Business Growth

  • CIM Post Graduate Diploma: Corporate Digital Communications, Creating Entrepreneurial Change

Q: How do I submit my CIPR assignment? 

A: There are no changes to the way you submit your CIPR assignments. These are emailed direct to as normal. 

Q: I was supposed to be attending classes in April / May. What happens now?

A: Classes are being rescheduled or moved to virtual classrooms. If you are booked on a class, the College will contact you by email, with further details on what to do / new class dates. We are updating our website with new information as and when it becomes available.

For classes that are being moved to virtual learning, tutors will run live online sessions instead of face to face classes and will contact you directly with details.

Q: What happens if I'm moved to online learning for now?

A: Your personalised Learning Zone area can be accessed at any time to suit you and tutors will continue to support you remotely for each module. You can email your tutor at any time, as normal, and set-up Skype or telephone calls to suit both parties.

Please be aware that during this time we may have to re-allocate tutors at short notice to accommodate any illness but we will of course keep you updated on any news as it happens and will contact you direct.

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