COVID-19 CIM and CIPR Student FAQs

Study skills | Kiran Kapur | 31 March 2020

Whilst the COVID-19 epidemic is on-going we understand students may have some concerns and queries about their learning and assessment submissions. Here are some more detailed answers.

Last updated 2nd Sept 2021 11.18am

We are keeping a close eye on Government guidance and will update this insight as required.

Q: How do I contact the College?

A: We are working hybridly from home and the office.  You can contact us via email (, via live chat or call 01954 234 940.Update 3rd September 2021 - our telephone services supplier has suffered a major outage which is affecting us. You may have difficulty contacting us by telephone so please use email or live chat

Students can contact their tutors as normal.

Q: How do I submit my CIM assessments?

A: The next submission is December 2021. The CIM has announced that all assignments will submitted electronically. No hard copies should be submitted to the College. Please see the submission details in your Learning Zone Week A which are updated following guidance from the CIM. 

In brief, for all non-digital modules, you will submit two separate electronic copies to the College (one to and a second copy to The College will then upload your assignment to the CIM's electronic platform on your behalf.

For digital modules, you will upload your electronic copies directly to the CIM's
electronic platform.

Here are the CIM dates and deadlines for all CIM modules.

Q: What is happening to CIM exams in 2021?

  • Global Marketing Decisions will be an assignment for December 2021. The case study will be released by the CIM on 10th Sept and the assignment brief on 27th September and will be emailed to you by the CIM. Complete the case study analysis and then work on the assignment questions. The CIM plans to return to this module being assessed by an exam, when this becomes feasible.

  • Marketing, Marketing Principles and Applied Marketing will be online exams (called Remote Proctoring).  You can book this via your MyCIM portal in the normal way. There will be a remote proctoring charge of £45 which has been incorporated into the assessment fee.

    Requirements for Remote Proctoring
  • A desktop computer or laptop (tablets, Chromebooks and mobile phones do not meet the requirements)
  • Zoom is used for to communicate with the remote proctor, so ensure you have Zoom enabled.
  • any pop-up blockers on your browser are disabled
  • A built-in or external webcam and microphone
  • Internet speed of at least 2 Mbps.  You can test that your system meets the requirements here.

Q: What is happening to CIM Assignment modules?


Submission guidance is in your Learning Zone in 'Week A' for each module. There are no hard copy submissions, all submissions are made electronically (see question 2 above)

Q: How do I submit my CIPR assignment? 

A: There are no changes to the way you submit your CIPR assignments. These are emailed direct to as normal. 

Q: What's happening with classes?

A: Classes are currently virtual classrooms. Tutors will run live online sessions instead of face to face classes and will contact you directly with details.

We hope to return to physical classes in 2022, subject to government guidelines. We will continue to offer virtual classes as well, and of course, may have to move physical classes to virtual should restrictions return.

Q: What happens if I'm moved to online learning for now?

A: Your personalised Learning Zone area can be accessed at any time to suit you and tutors will continue to support you remotely for each module. You can email your tutor at any time, as normal, and set-up a video conference or telephone calls to suit both parties.

Please be aware that we may have to re-allocate tutors at short notice to accommodate any illness but we will of course keep you updated on any news as it happens and will contact you direct.

Q: What happens if I'm made redundant?


Redundancy can happen to anyone. Contact us via email (, via live chat or call 01954 234 940. We are always happy to chat and we will do our best to help.

Q: I am struggling with my mental health, physical health or general well-being

Our Safeguarding and Well-being Officer, Angie Annies, is available to support you. She's very friendly and be able to offer support or a chat over virtual coffee and biscuits (or even virtual gin and tonic). You can contact her via email, through our live chat (at or by calling 01954 234 940.

Angie is also mental health first aider.
We have back-ups in place should Angie be unavailable.

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