Who is this event for?
This event is aimed at learners studying for Content Creator Apprenticeship and for Multi-channel Marketer Apprenticeship .
About this event
As a Level 3 apprentice embarking on your career journey, it's crucial to understand how your actions and communication styles shape customer perceptions and relationships. This webinar is designed to equip you with essential skills and insights to excel in customer interactions, both in and out of the office.
What You’ll Learn:
- Methods of Communication: Explore the various ways to engage with customers, from face-to-face interactions to emails, social media, and beyond.
- Professionalism Beyond the Office: Understand why your behaviour outside the workplace impacts your company’s reputation and your professional image.
- Customer Expectations: Discover what your customers truly want and how to meet – or even exceed – their expectations.
- Real-World Insights: Dive into a fascinating case study of an apprentice who made headlines for their quick thinking and professionalism when handling a customer complaint involving a misplaced emoji.
Join us to learn how to communicate effectively, build trust, and leave a lasting impression on your customers!