CIM Award in
The Digital Customer Experience
Terms and Conditions
These terms and conditions are incorporated into the contract between us.
Entry requirements and fees
Each applicant must satisfy the entry requirements applying to their course.
Any Chartered Institute of Marketing or Chartered Institute of Public Relations fees need to be paid to those bodies directly. Cambridge Marketing College's (we, us or our) enrolment fees are payable by you separately and must accompany the application form for your place on the course to be reserved. Tuition fees must be paid in advance of the commencement of the course unless otherwise agreed with us.
When taking part on one of our courses, you promise to:
take reasonable care of yourself and others;
co-operate with all members of our staff; and
not interfere with, intentionally or recklessly, our provision of the course(s) to you and others. If you do not comply with this in a way which seriously impacts on our ability to provide the course to you or someone else, we may end this contract. In these circumstances, we will refund any fees paid by you in advance for services which you have not yet received, but we will charge you reasonable compensation for the costs we incur as a result of you breaking the contract.
The amount of tutor support applying to your courses will be specified on enrolment, and can be extended for an additional charge.
We will take all reasonable steps to provide educational services in the manner set out in the Welcome Pack and in other documents. We are constantly tweaking our courses to best reflect our students' needs, and you acknowledge that there may be variations in the educational services specified in the Introductory Pack or in any other document and those actually provided to you.
The intellectual property rights in all materials provided by CMC to you remain the property of CMC/our licensors.
If we fail to comply with these terms, we are responsible to you for loss or damage you suffer that is a foreseeable result of us breaking this contract, but we are not responsible for any loss which, at the time the contract was made, was not obvious or we did not know it might happen. We do not restrict our liability for breach of any applicable consumer statutory rights, or for death, personal injury or fraud caused by us or our contractors. In all other cases, our liability to you will be limited to 2x the value of the fees paid by you for your course. If our services are used for any commercial or businesses purposes, we will also not have any liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
We will tell you as soon as we can if we need to cancel, suspend or delay your course. If we have to cancel your course, of if we suspend or delay your course for more than 90 days, you have the right to end your contract with us and we will refund any fees paid by you in advance for services not yet provided. If you are unable to attend a course due to absence or illness, this will not entitle you to a refund and we will not be able to provide the relevant courses to you on another day.
If you are a consumer, you can only cancel a course booking up to 30 days from the date of the letter of acknowledgement. A full refund will be given, unless we have already started providing the course to you as requested. If we have already started providing the course to you when you cancel, we will refund any fees you have paid to us for services which we have not yet provided.
If you cancel your course and we have already sent you physical course materials, you will need to return those materials to us at your cost. If you are a business customer, you can only cancel your booking up to 30 days from the date of the letter of acknowledgement and a full refund of any services you have not yet received will be made, less £125.00 plus VAT to cover our administration charges. You will not be entitled to a refund if you cancel your course more than 30 days after the date of the letter acknowledgement.