Level 4 CIM Award in Customer Experience

How to respond to the customers’ expectations and apply metrics to enhance the customer experience. Start at any time with online Distance Learning or via our class dates.

Distance learning

Distance Learning

£420.00* + VAT

£420.00* + VAT

Evening classes

Cambridge, UK

15 July 2019, £665.00* + VAT

15 July 2019
£665.00* + VAT
London, UK

22 April 2020, £665.00* + VAT

22 April 2020
£665.00* + VAT

Executive weekends

Cambridge, UK

14 March 2020, £730.00* + VAT

14 March 2020
£730.00* + VAT

* Please note: Awarding body membership and/or assessment fees are not included.

Course overview

Develop the skills and understanding needed to deliver experiences that meet customer expectations, customer experience frameworks and effective monitoring and measurement techniques.

By completing this Award and two others:

If, in addition to completing this Award, the Marketing AND Integrated Communications modules are completed, the Certificate in Professional Marketing, Level 4, would be achieved.

Download sample chapters

Duration

3-6 months

Entry criteria

  • A Bachelor’s degree in any discipline; or,
  • 2+ years’ experience in a sales or marketing role

Course module:

Customer Experience Mandatory

Study hours: 130, split into a provided weekly study plan.

  • Customer behaviour
  • Exceeding customer expectations
  • Value creation and CRM


You can view the full syllabus for this module here.

Assessment: Work based assignment on an organisation of your choice.

What our students say

Really good. I am enjoying it very much”: It’s opened my eyes to things I didn’t know” such as “how I shop as a consumer. My Line Manager is very helpful and supportive and my tutor is lovely and helpful. It’s reassuring to know I can reach out to him.

Nooria P. Apprentice Marketing Executive Abcam

I have found the Professional Certificate an excellent and crucial input in my marketing manager role: it gave me the theory I was lacking. I felt more grounded, more confident in my knowledge and it has given me an extra strategic edge. The tutors went above and beyond to help us in the preparation of exams and assignments, and I would recommend this for all marketers.

Evodie Fleury Social Media Marketing Executive Skyscanner

Very good quality of teaching - thank you!

Hannah Dunsdon Marketing Assistant Ascentric

The tutors were fantastic and all the materials provided were great. I always recommend Cambridge Marketing College.

CMC Alumnus

Soon after I started working in marketing, by recommendation I joined Cambridge Marketing College. After completing the Certificate I was promoted and decided to return to CMC to start the CIM Professional Diploma. The tutors always went out of their way to help as much as they possibly could, and I am now working as a Marketing Manager and I love what I do. None of this would have been possible without CMC, so thank you all from the bottom of my heart. When there are less pressures at work I'll be back for my Digital Diploma, but for now I'll just keep recommending your services.

Laura Darwin Marketing Manager Mullis & Peake LLP

Great tutor sessions and very helpful notes. I have very much enjoyed this module; fantastic and interactive.

Izzy Croker Marketing Executive Ieso Digital health

Cambridge Marketing College has amazing tutors, friendly administration staff and great teaching material.

CMC Alumnus

In a nutshell, studying for the Diploma, with the great support from the tutors, has given me a fantastic grounding and structure around which to make and implement marketing strategy and activity. It has also given me a lot of confidence.

Clare Montgomery Founder Beaujolais and Beyond

Working with Thomas McAlinden my tutor has been fantastic. The feedback I received on my draft was seriously impactful and helped shape my assignment in the final weeks. The greatest benefit to me was that Thomas was always on hand to help. Every phone call, email or text was answered and responded to without delay. 

Brenton Williams Foundation Certificate Student Gilead Sciences Inc.

Studying at the Cambridge Marketing College has been great so far, it’s clear that all tutors are passionate about each topic and are driven to share their knowledge with the students.

Taylor Green Marketing Specialist Peter Bush Communications

You really have been so so helpful, and I really appreciate it. CMC are lucky to have such wonderful staff who really go the extra mile.

Felicity Dale Associate Director, International Strategic Development Global University Systems

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