Kiran has worked in Financial Services with expertise in customer relationship marketing and customer communications. As a consultant, she has worked as project manager for companies including Liverpool Victoria, Barclays, London Life and Cazenove. She has taught a wide variety of courses at the College in Cambridge since 1999 and was previously the International and Distance Learning Course Director. She has been a CIM examiner since 2004.
Kiran is the author of Assessing the Marketing Environment (2009, FT Pearson) and Marketing and the Law (2013, Kogan Page), and the Customer Experience (2015) and Managing Brands (2020) study guides. She has undertaken research at Kings College, London, into distance education theories, including the design and delivery of distance learning.
Kiran presents the College's radio show, "The Marketing Review", on Star Radio and has recently been interviewed for the UK Leaders Council podcast https://www.leaderscouncil.co.uk/members/kiran-kapur.